Operations Manager

Join Finco Group as a Operations Manager, where you will be overseeing and optimizing all operational processes within the firm. This critical role ensures the efficient, accurate, and compliant execution of day-to-day activities, directly supporting client service excellence and business growth.

The ideal candidate will be a highly organized, detail-oriented person with a strong understanding of accounting, corporate services and process improvement methodologies.

Key Responsibilities

Process Management & Optimization:

  • Develop, implement and maintain efficient and effective operational procedures across all departments (e.g., client onboarding, trade processing, account maintenance, reporting, compliance).
  • Identify bottlenecks, inefficiencies and risks in existing workflows and propose solutions for improvement.
  • Utilize technology and automation to streamline operations and enhance productivity.
  • Create and maintain comprehensive operations manuals and documentation.

Team Leadership & Development:

  • Manage, mentor, and motivate a team of operations specialists/associates.
  • Conduct performance reviews, provide constructive feedback, and identify training needs.
  • Foster a culture of continuous improvement, accountability, and client service within the operations team.

Technology & Systems Management:

  • Act as a key liaison with IT for operational system enhancements, upgrades, and troubleshooting.
  • Oversee the effective utilization of core financial software platforms Evaluate and recommend new technologies to improve operational efficiency and client experience.

Reporting & Analysis:

  • Generate regular operational reports on key performance indicators (KPIs), efficiency metrics, and service levels.
  • Analyse data to identify trends, areas for improvement, and potential risks.
  • Present operational insights and recommendations to senior management.

Qualifications

  • Bachelor’s degree in Finance, Business Administration, Economics, or a related field.
  • Relevant professional certifications (e.g., CISI, CFA, Lean Six Sigma) are a significant plus.

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