Join Finco Group as a Operations Manager, where you will be overseeing and optimizing all operational processes within the firm. This critical role ensures the efficient, accurate, and compliant execution of day-to-day activities, directly supporting client service excellence and business growth.
The ideal candidate will be a highly organized, detail-oriented person with a strong understanding of accounting, corporate services and process improvement methodologies.
Key Responsibilities
Process Management & Optimization:
- Develop, implement and maintain efficient and effective operational procedures across all departments (e.g., client onboarding, trade processing, account maintenance, reporting, compliance).
- Identify bottlenecks, inefficiencies and risks in existing workflows and propose solutions for improvement.
- Utilize technology and automation to streamline operations and enhance productivity.
- Create and maintain comprehensive operations manuals and documentation.
Team Leadership & Development:
- Manage, mentor, and motivate a team of operations specialists/associates.
- Conduct performance reviews, provide constructive feedback, and identify training needs.
- Foster a culture of continuous improvement, accountability, and client service within the operations team.
Technology & Systems Management:
- Act as a key liaison with IT for operational system enhancements, upgrades, and troubleshooting.
- Oversee the effective utilization of core financial software platforms Evaluate and recommend new technologies to improve operational efficiency and client experience.
Reporting & Analysis:
- Generate regular operational reports on key performance indicators (KPIs), efficiency metrics, and service levels.
- Analyse data to identify trends, areas for improvement, and potential risks.
- Present operational insights and recommendations to senior management.
Qualifications
- Bachelor’s degree in Finance, Business Administration, Economics, or a related field.
- Relevant professional certifications (e.g., CISI, CFA, Lean Six Sigma) are a significant plus.